My family recently purchased a Jaguar SUV from Serpentini Chevrolet of Tallmadge less than 30 days ago. While the salesperson was professional and easy to work with, the experience after the sale has been disappointing. Within days of purchase, the vehicle developed brake issues. We contacted the dealership and were initially told the brakes had already been inspected and there was nothing wrong. After pushing the issue, the dealership finally inspected the vehicle and determined it DID need brakes, which were replaced at no charge. That directly contradicted what we were originally told about the inspection prior to sale. Shortly afterward, the check engine light came on. Communication became inconsistent, callbacks did not happen as promised, and it became easier dealing directly with the service department. The first appointment for the check engine light was canceled because the light turned off before the visit, and we were told to call back if it returned. It did return. A free detail appointment was already scheduled for Monday, May 11 at 8:00 AM after winning a dealership promotion. We drove 45 minutes to the dealership and arrived on time, only to be told after arrival that the detail would take the entire day. That had never been communicated beforehand. More importantly, despite the vehicle being purchased less than 30 days ago and the check engine light issue already being documented with the dealership, we were told there would be a charge just to diagnose the problem. At that point, we left without the detail because the situation had become unacceptable. A vehicle purchased less than 30 days ago should not already require brake work, repeated calls regarding a check engine light, and a charge to inspect a recurring issue that was reported almost immediately after purchase. We are asking management to review this situation and address it appropriately. Based on this experience, this is not currently a dealership we could recommend to others.

Mathis at Serpentini in Tallmadge was great! He was professional and efficient! Thank you so much!

I had an extremely frustrating and disappointing experience with Serpentini Chevrolet. For weeks leading up to our visit, I was in contact with a salesperson, Noah, through multiple phone calls and text messages. During those conversations, I made it very clear that we would be driving over an hour each way to the dealership and wanted to confirm that the advertised lease deals were legitimate before making the trip. I asked repeatedly if the deal was real. I was told clearly that we were well qualified and could expect a lease on a Chevy Silverado around $1,699 down and $279/month. We even discussed another structure at $3,699 down and about $200/month. Based on those repeated assurances, we made the decision to come in. When we arrived on Thursday (3/26), we worked with Joey Frame. We again explained the deal we had confirmed with Noah and reminded them that we were coming from over an hour away and wanted to avoid unnecessary return trips. Joey indicated everything looked good. We then spent hours at the dealership test driving and going through the process. Joey told us he would get our paperwork started that same evening (Thursday) and follow up shortly. That never happened. Our paperwork was not started Thursday, Friday, or Saturday. Instead, we were told everything would be handled Monday morning around 9am. On Monday, I called and texted Joey throughout the day specifically asking for the numbers before making the drive back. Again, I made it clear we were over an hour away and did not want to make another trip without knowing the details. He would not provide any numbers and insisted they weren’t available yet. We were ultimately told the figures had just become available minutes earlier—but only once we were already driving 60 miles back to the dealership. After all of that time, communication, and unnecessary travel, we were finally presented with a lease offer in the range of $700–$800 per month—nearly three times higher than what was clearly communicated to us beforehand. At no point did anyone proactively clarify that the original deal was unrealistic for our situation. Instead, we were repeatedly reassured over the course of weeks, encouraged to come in, delayed for days, and then required to return in person just to receive numbers that were nowhere close. This was not a minor difference or a misunderstanding—it was a complete breakdown in honesty and transparency. We spent approximately 6 hours of our time and drove roughly 250 miles total, all while the dealership knew exactly how far we were traveling and continued to assure us the deal was real. That level of disregard for a customer’s time is unacceptable. Proceed with extreme caution.

This dealership is a complete RED FLAG. I bought a car from them, and the battery completely died on me 2 days after driving it off the lot. Serpentini of Tallmadge refused to fix it or compensate for it. I sent them the receipt as they requested, and they never followed through on their end. There has been a number of problems since i bought the car from them, and all i can say is they have caused nothing but stress.... I would strongly recommend to stay FAR AWAY FROM THEM AS POSSIBLE.

Really wanted to make a deal. I went in after seeing exact vehicle i was looking for online with outstanding price. So i decide to pull trigger on purchase. Salesman tried upselling me on some things. But my bank usually offers similar products for less. I get my cash together and LOC from my bank to cover the rest. Keep in mind I've already made them aware that i have financing in place. They insist i let them run my credit to see if they can give me a better deal. But we all know you don't want 3 and 4 hits on your credit. So when is time to go the salesman sends paperwork for vehicle. But now the price is almost $7000 more than advertised. I have pics . So i ask the salesman what happened, he states that's only if you go through their (gmac) financing... I've never seen that but ok. I ask to speak with someone else he states that's their policy. If that's the case it should be stated but who misses out on a sell to go through someone else when money is already in motion. I don't like to hassle with salesmen. So a week later I'm still looking and see the same vehicle offered through another bank at original price. I don't like the dishonesty when there is no need to be. Just keep it real with people most of us understand. But raising the price 7000 is plain criminal.

Harrison was very polite and honest. He was very knowledgeable about what he talked about

Harrison and Steve were amazing in helping me get the exact 4Runner I wanted and also helping me through the process. They truly went above and beyond to get me what I wanted!

Spent 7 hours there on 11.14.25 looking for a car after ours was totaled. The car we scheduled to see was "in the shop," and we were shown another car. Ironically, it was the car I was looking at, and I talked my partner into test driving it. We weren't going to buy it at first; he was set on the other car. However, after some discussions, we decided to see if we qualified, and if so, we would get it. We pointed out some issues to Harrison we wanted resolved, one being vomit. He stated the car had only been on the lot a couple of days (this morning we found out from a Facebook post, they've had this car since October 13) so they hadn't had a chance to detail it, but assured us that once we started on paperwork, "the service department would be on it like clowns in a clown car; seriously, a whole bunch of them get in there and pull everything out and get it all cleaned up." After 7 hours of back and forth, we finally signed papers and left. It was late and dark. We were hungry and tired. When we got home, something made me look, and sure as xxxx, the vomit, spilled whatever, dirt... everything was still there. But this time it was late, and I was fuming. I already left feeling something was off; this just made me have 0 trust in our salesman and this dealership. In the last 5 years, we have purchased 3 cars from 3 dealerships, and this was by far our worst experience ever.

Although I didn't end up purchasing here, my experience was very good. They have a great inventory, are willing to let you test out anything and also make good suggestions for vehicles to try. Very friendly people.

I was greatful for Channing for helping me get my new car. At first it wasn't looking promise but he was able to work his magic and I was able to get my new SUV and make things easier not just for me but for my family as well.

Had a 4:00 appointment to look at a car with intentions on buying it and brought cash. Driving an hour to get there so they said they would have it prepared. - Took an hour just to get someone to help me. - Salesman brings me the wrong car to test drive. Maybe an honest mistake, not the biggest deal. - Wait another 10 or 15 minutes for him to bring the right car up. - He comes back and says “Sorry but this car has NO BRAKES, we can’t even sell it”. - So they had me book an appointment, Drive 1 Hour, Wait 1 Hour. Just for them to tell me they can’t even sell it because it isn’t drivable? Not exaggerating when I say this was the worst customer service I have ever seen.

Serpentini Tallamdge represented itself so badly when I scheduled a test-drive. For 2 days I got multiple reminder texts & phone calls asking me to confirm my appt. & I confirmed each one. When I arrived on time - they told me the CAR WASN'T READY TO TEST DRIVE. This was after finding no place to park, waiting 15min after checking in, watching employees get coffee, dancing in front of the reception desk. Finally I go up to ask when the sales rep is coming, & the guy with whom I checked in 15 min ago, just looked over at a salesman & said, "hey are you free?". Then I wait another 15 minutes for this guy to go copy my license, & come back to say, "That car's not ready to test drive; sorry." Absolute GARBAGE-SHOW at this dealership. I called the number which had just called ME that morning to confirm the appt (to which I had responded & confirmed), to relay the info & complain, and she actually offered to let me know when the car WOULD be ready to test-drive - as if I EVER would want to have anything to do with Serpentini again - NO WAY! Also, The road E Tallmadge Ave. on which the dealer's located is horrible too. The service dept supervisor of Tallamdge & the Mayor both need a swift kick in the rear end, as well as the management at this dealership.

Jim Lucas was so nice to work with. He made everything go smooth and wasn't your typical sales person pushing things on us. We highly recommend him!

What a joke, made an appointment to look at a new 2025 Equinox, I gave them the stock number I wanted, THEY called and texted me twice to make sure I was coming, I drove an hour to get there and they sold the car LAST Monday!! Are you kidding me?? That's how you do business? Nobody there knew what was going on or where this vehicle was.

Channing Pugh was great he worked with me to get what I wanted. I really appreciate him for being so kind